We're committed to providing you with the best possible support. We understand that circumstances may arise that prevent you from attending a scheduled session. This Refund Policy outlines the conditions under which refunds are provided.
To receive a full refund, you must cancel or request a rescheduling at least 24 hours prior to your scheduled appointment. Cancellations made within 24 hours of the appointment will result in the forfeiture of the full session fee, as the reserved time slot cannot be offered to another person at short notice.
If you fail to attend an appointment without prior notice (a "no-show"), the full session fee will be retained, and no refund will be issued.
In the rare event that Tabitha Priyodarshini Paul must cancel a session due to an emergency or unavoidable circumstances, you will be offered the choice of a full refund or the opportunity to reschedule at your earliest convenience.
Approved refunds are processed via Razorpay directly back to your original method of payment. Please allow 5–7 business days for the funds to reflect in your account, depending on your bank's processing times.
If you believe there has been an error in your billing or a refund decision, please contact refunds@caringnook.com within 7 days of the incident, and we will review your case promptly.